Introduction
In an era of rapid advances in technology and a constant drive to increase efficiency, automation of company processes is becoming inevitable. However, according to my auditing experience in trading companies, the introduction of automation faces strong resistance from employees. What is the reason for this and how can it be remedied?
Employees' Fear - A Major Obstacle
When conducting audits, I often encounter employees' fears of automation. They are afraid that the changes will lead to their dismissal. They often think that automation means replacing them with machine work. However, such thinking is the result of a lack of communication on the part of employers and managers.
Communication - Key to Success
The key to reducing the fear of change is proper communication. Employees need to know why the company is choosing to automate and what benefits it will bring to both the company and themselves. Employers should explain to employees that the purpose of automation is not to slow down, but to make work easier and more efficient.
Employees as an Essential Element of the Automation Process
It is important to understand that employees are closest to the processes that are subject to automation. They are the ones who know best all the nuances and exceptions. Their knowledge and experience are invaluable in the process of implementing new tools. Therefore, instead of seeing automation as a threat, they should see it as an opportunity for professional development.
Examples of Benefits of Automation
- Making Work Easier: Automating processes such as parcel shipping and returns handling can greatly simplify employees' daily tasks. Instead of manual data entry, they can focus on analyzing and controlling processes.
- Increased Productivity: With automation, the company can handle more orders without hiring additional staff. Employees who previously handled repetitive tasks can now handle more creative and strategic tasks.
- PROFESSIONAL DEVELOPMENT: Automation provides employees with opportunities for professional development. Moving from routine tasks to more advanced duties can be motivating and rewarding.
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Summary
Automation is a necessary step in the development of a company, but it is crucial that the process is carried out in a thoughtful and transparent manner. Employees must be aware of the benefits of automation and that their role in the company is irreplaceable. By properly communicating and involving employees in the automation process, you can not only increase productivity, but also team satisfaction and engagement.
When introducing automation, remember that technology is a tool to support, not replace, employees. It is their experience and knowledge that are crucial to the success of any company.
Is your company ready for automation? Let's talk about how we can carry out this process, minimizing resistance and maximizing benefits for all parties.
