Regulations - these regulations of the Dedicated Services.
Dedicated services - software and consulting services provided to clients in the field of e-commerce in the broadest sense, aimed at creating and implementing customized integration solutions, as well as technical support services in this area.
Changelog team - employees and associates of the Service Provider, including: analysts, project managers, web/ERP developers, support and implementation specialists.
SellIntegro - SellIntegro Spółka z ograniczoną odpowiedzialnością with its registered office in Wrocław (53-439), 163 Grabiszyńska Street, entered in the Register of Entrepreneurs of the National Court Register kept by the District Court for Wrocław - Fabryczna in Wrocław, VI Economic Department of the National Court Register under KRS number: 0000574026, NIP: 8971813098, share capital of PLN 30,300.00 - the Service Provider's partner providing infrastructure that allows the dedicated Services to be performed.
Website - the website available at: www.changelog.pl, operated by the Service Provider.
Service Provider - CHANGELOG SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ based in Wrocław (54-233), Niedźwiedzia 2/3c Street, entered in the Register of Entrepreneurs of the National Court Register kept by the District Court for Wrocław - Fabryczna in Wrocław, VI Economic Department of the National Court Register under number 0000991961, NIP: 8943195139, share capital of PLN 5000.
Customer - the entity using the Dedicated Services.
Accounting period - a calendar month.
(1) The Client interested in using a dedicated integration or modification solution for the integration solutions already in place is obliged to inform the Service Provider of the expected result in connection with the activities of the Changelog Team.
(2) In order for the Service Provider to initiate work under Dedicated Services, the Client is required to select a plan tailored to the type of service and the expected result.
(3) The Client shall inform the Service Provider of the selected plan in order to conclude a contract for the provision of Dedicated Services.
(4) Detailed information on plans for programming, implementation and consulting services is available on the Service Provider's website: https://changelog.pl/cennik-integracje-wdrozenia/.
(5) The Service Provider is not responsible for the Client's choice of plan.
(6) In the event that the plan selected by the Customer does not allow the completion of the service that is the subject of the contract for the provision of Dedicated Services, the Customer shall be required to purchase an additional plan selected by the Customer or to pay a fee that is the product of the hourly rate indicated by the Service Provider in the plan or in another amount agreed upon by the Parties and the number of hours devoted by the Changelog Team to complete the service.
(7) Conclusion of a contract for the provision of Dedicated Services and fulfillment by the Customer of the conditions indicated in the content of the contract allows the service to begin.
(8) Detailed rules for the provision of Dedicated Services shall be determined in each individual case in the contract concluded with the Customer.
(9) Depending on the nature of the service, including, in particular, the complexity of the service, the Customer may be entitled to a one-time Dedicated Service .
(10) The Customer shall be informed by the Service Provider about the possibility of using a one-time Dedicated Service.
1. dedicated services are provided using SellIntegro infrastructure.
(2) In order to enable the provision of Dedicated Services and to ensure the operation of solutions created in connection with the implementation of Dedicated Services, the Customer shall be required to create an account with SellIntegro, via the website: https://sellintegro.pl/pl/logowanie and to pay to SellIntegro the required fees for the provision of infrastructure, integration maintenance and licensing.
(3) The price list and the rules regarding the provision of infrastructure, integration maintenance and licensing are available on SellIntegro's website: https://sellintegro.pl/pl/ or by separate arrangement between the Customer and SellIntegro through the Service Provider.
(4) The service provider undertakes to provide the customer with the necessary information regarding the circumstances referred to in this paragraph.
(1) The Service Provider offers Customers the opportunity to use a dedicated technical support service:
(2) The service provider does not provide technical support services for:
(3) Detailed information on support plans is available on the Service Provider's website: https://changelog.pl/plany-wsparcia/.
(4) The entity solely responsible for the decision to use the dedicated support service is the customer.
(5) The support service shall be provided on the basis of the support services contract concluded with the Customer.
(6) In the event that the Customer requests the provision of support services, both support and programming, in excess of the number of hours provided for the support plan selected by the Customer, each additional hour of support services and integration maintenance will be billed based on the product of the number of hours and the hourly rate in accordance with the support plan selected by the Customer or agreed upon individually by the Customer and the Service Provider.
(7) Hours of both support and programming services purchased by the Customer in the support plan, which are not used by the Customer during the Billing Period, shall expire.
(1) The Client shall be informed in advance by the Service Provider about the need to implement programming activities.
(2) Programming activities in excess of the number of hours provided for in the support plan purchased by the Customer shall be undertaken only with the consent of the Customer.
(3) If the Client has purchased the Minimum Support Plan, any specialized programming work performed for the Client will be billed at an hourly rate of PLN 330.00 net. This rate is subject to change. Information about the change will be disclosed each time on the Service Provider's website.
(1) Acceptance of integrations performed under the Services shall occur upon completion of each integration or modification created in connection with the Services.
(2) The Client will be informed by the Service Provider about the completion of each integration or modification in the manner agreed by the parties in the contract.
(3) Within 7 working days counted from the date of informing the Client about the completion of the integration or modification, the Client is obliged to carry out comprehensive test activities on the created integration.
(4) Any integration or modification irregularities revealed during the Client's testing activities shall be reported to the Service Provider immediately, no later than the date indicated in paragraph 3 above, unless the Service Provider indicates a different date.
(5) The Client's declaration of completion of the test activities without reservations or failure to provide the Service Provider with any information within the time limit referred to in paragraph 3 above shall be equivalent to taking back the integration or modification without reservations.
(6) The Service Provider shall not be liable for any irregularities regarding integration or modifications, which were not reported by the Client within the time limits referred to in this paragraph.
(7) If the Client reports irregularities regarding integration or modification, the Service Provider shall, within a period of time agreed individually with the Client:
Which - in both of the above cases - will be tantamount to the Client receiving the integration or modification without objection.
(8) Any irregularities reported by the Client regarding integration or modifications may only relate to the work performed by the Service Provider. Notifications will not be taken into account by the Service Provider if any irregularities regarding integration occurred as a result of interference by the Client or a third party in the integration settings, or if the irregularities relate to external factors, in particular services provided to the Client by another provider, independent of the Service Provider.
(9) Within 3 months counted from the date of receipt of the integration or modification in accordance with paragraph 5 or 7 above, the Client shall be entitled to report to the Service Provider irregularities in the operation of the integration or modification. Any actions taken by the Service Provider in connection with the notification referred to in the preceding sentence shall be billed at the hourly rate indicated in the Dedicated Services plan selected by the Client or as otherwise agreed by the Parties.
(10) The Client agrees to make all notifications referred to in this paragraph in writing or by e-mail correspondence to the addresses indicated in the agreement concluded between the Client and the Service Provider or in any other manner indicated by the Service Provider.
(11) The provisions of this paragraph shall also be applied mutatis mutandis to other work performed by the Service Provider for the Client under Dedicated Services.
(1) The administrator of the Clients' personal data is the Service Provider.
(2) The Service Provider, as the Administrator, shall process personal data in accordance with the provisions of the Regulation of the European Parliament and of the Council (EU) 2016/679 of April 27, 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data and the repeal of Directive 95/46/EC (General Data Protection Regulation; hereinafter referred to as RODO), the Act of May 10, 2018 on the protection of personal data and other relevant data protection regulations.
(3) All detailed rules regarding the processing of personal data, including the purposes and legal grounds for processing and the rights of Clients as data subjects, are contained in the Privacy Policy available on the Service Provider's website: www.changelog.pl/polityka-prywatnosci.
(1) The Service Provider reserves the right to amend these Terms and Conditions. Amendments shall come into force at the time expressly indicated by the Service Provider, not earlier than 7 days after their announcement. Contracts for the provision of Dedicated Services concluded prior to the entry into force of the amendments referred to in the preceding sentence will be executed under the terms in force at the time of their conclusion.
(2) A Client who does not agree with the changes made to the Terms and Conditions should discontinue cooperation with the Service Provider.
(3) Matters not covered by these Regulations shall be governed by the relevant provisions of applicable Polish law, including in particular the provisions of the Act of April 23, 1964. - Civil Code (i.e. Journal of Laws of 2022, item 1360, as amended).
(4) The Regulations shall enter into force on September 21, 2022.
