Eveline Cosmetics - advanced integrations between Shopify and Comarch ERP Optima

Shopify's growing popularity with Enterprise customers and the challenge of integrating with Comarch ERP Optima

Shopify is gaining recognition among large e-commerce companies in Poland, offering flexibility, scalability and excellent tools for building online shopping experiences. However, for enterprise-class companies such as Eveline Cosmetics, one of Poland's leading cosmetics manufacturers, a key challenge is emerging: the effective and reliable integration of Shopify with ERP systems commonly used in Poland, such as Comarch ERP Optima. Standard, off-the-shelf connectors often prove insufficient, failing to cope with the specifics of local processes, support for large scale operations or the need for two-way real-time data exchange.

Eveline Cosmetics, dynamically developing its e-commerce channel, faced the need for a dedicated solution to connect their modern store on Shopify with the heart of the operation - the Comarch ERP Optima system.

Challenge: Data chaos and limitations of manual processes

Prior to the implementation of the dedicated integration, Eveline Cosmetics faced the usual problems resulting from a lack of seamless communication between systems:

• <underline>Opóźnienia i błędy: <underline> Ręczne przenoszenie danych o zamówieniach z Shopify do Optimy było czasochłonne i podatne na błędy.
• <underline>Niespójne stany magazynowe:<underline> Brak automatycznej synchronizacji stanów prowadził do sytuacji, w których klienci mogli zamówić niedostępny towar.
• <underline>Utrudniona realizacja wysyłek: <underline>Informacje o numerach listów przewozowych i statusach wysyłek wymagały ręcznej aktualizacji w Shopify.
• <underline>Brak skalowalności: <underline> Manualne procesy stanowiły wąskie gardło, uniemożliwiając efektywną obsługę rosnącego wolumenu zamówień.

Solution: Dedicated integration on SellIntegro data bus from Changelog

Eveline Cosmetics chose Changelog as its technology partner for this complex task. Our approach was based on a deep analysis of the client's business processes and the use of SellIntegro's stable and flexible platform (data bus) as the foundation for the entire integration.

Instead of implementing a single, monolithic connection, we created a set of dedicated plug-ins (processes) running within the SellIntegro ecosystem, each of which is responsible for a specific area of data exchange between Shopify and Comarch ERP Optima. This approach ensured:

• <underline>Modułowość i elastyczność:<underline> Łatwość zarządzania, monitorowania i ewentualnej rozbudowy poszczególnych procesów w przyszłości.
• <underline>Niezawodność: <underline> Wykorzystanie sprawdzonej infrastruktury SellIntegro jako centralnego huba komunikacyjnego.
• <underline>Pełne dopasowanie:<underline> Precyzyjne odwzorowanie unikalnych wymagań biznesowych Eveline Cosmetics.

Key functionalities of the implemented integration:‍

Our solution has automated key data flows:

1. Order Synchronization (Shopify -> Optima): Automatically download new orders (by status, date), map products (EAN), customers (with creation of new ones) and warehouses, and then create Recipient Reservation (RO) in Optima. The system intelligently handles product sets, breaking them down into components.
2. Inventory Synchronization (Optima -> Shopify): Cyclic inventory updates ensure data consistency between systems in near real-time.
3. Shipping Synchronization (Optima -> Shopify): Automatically upload waybill numbers from Optima to Shopify and update the order status to "Completed".
4. Cancellation Support (Shopify -> Optima): Canceling an order in Shopify automatically triggers the cancellation of the associated RO in Optima and releases the status.
5. Control and Analytical Tools: Functions for comparing files and adding attributes to facilitate data analysis.

Results: Full automation and foundation for further growth

The implementation of dedicated integration has brought tangible benefits to Eveline Cosmetics:

<highlight>Eliminacja ręcznej pracy:<highlight> Całkowita automatyzacja przepływu danych o zamówieniach, stanach i wysyłkach.

<highlight>Redukcja błędów:<highlight> Znaczące zmniejszenie liczby pomyłek wynikających z manualnego wprowadzania danych.

<highlight>Poprawa doświadczenia klienta:<highlight> Zawsze aktualne stany magazynowe i szybka informacja o statusie wysyłki.

<highlight>Zwiększona wydajność operacyjna:<highlight> Przyspieszenie realizacji zamówień i odciążenie zespołu.

<highlight>Pełna skalowalność:<highlight> Rozwiązanie gotowe na obsługę znacznie większego ruchu i liczby zamówień.

<highlight>Niezawodność:<highlight> Stabilna integracja oparta na sprawdzonej platformie SellIntegro.

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Applications for your business

The Eveline Cosmetics story shows that investing in dedicated integration is crucial for large e-commerce companies in Poland that choose Shopify. Standard solutions are often not enough. Working with an experienced partner, such as Changelog, which understands the specifics of the Polish market, ERP systems and is able to build reliable, "tailor-made" solutions on flexible platforms (such as SellIntegro), allows you to fully realize the potential of modern e-commerce and provide a stable foundation for further development.

Do you have similar challenges with integrating your e-commerce store with your ERP system? Get in touch with us! We will analyze your needs and propose a dedicated solution to improve your business.

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