Gym Glamour - how you can combine WMS with enova365 ERP software

What does a particular process solve?

The integration comprehensively handles the exchange of all documents between these systems, taking into account the statuses of orders and documents, as well as all values from custom fields and product and document features, which are necessary for correct communication between the various departments and the employees working in them.

Application of the process allowed the client to solve problems such as:

Optimization of communication.

Prior to the implementation of the integration, with such a large daily volume of orders, there were more and more situations in which employees forgot or incorrectly transcribed the values necessary for the correct processing of orders. At this point, the integration rewrites all the values automatically, with no chance of making a mistake.

Increasing the daily volume of orders.

With the ability to add and update documents without switching between systems, the integration issues documents in the WMS almost as soon as orders appear in the ERP, so that by the time the courier arrives, the warehouse is able to pack many more packages.

Minimize employee time in the system.

Although the presence of employees from different departments is essential in this process, the amount of work they have to do is mainly based on the verification of documents issued by integrations, or their subsequent editing. Employees can focus on the collection and packaging of goods, leaving accounting matters completely aside.

Reduce the occurrence of errors to a minimum.

By the fact that several systems generate several internal documents for a single order placed by a customer, each of which must contain specific information, the chance of human error is significant. Implementing automation will reduce the number of errors in transferring the most important information by almost 98%. The remaining errors are not directly dependent on data transfer.

Who is this solution for?

• For customers who manage warehouse management.
• They use a warehouse management system (WMS) for this purpose.
• Do not operate in fulfilment or dropshipping sales model
• Issue multiple internal documents to fulfill customer orders
• Communication within is based on various values, such as numbering, features, attributes, etc.

Documents occurring throughout the process

• ZO (Recipient Order) - an order that is added by integrations in Enova365 based on an order placed on the Shoper platform by a customer. 
• WZ (External Release) - A warehouse document. It causes a change in the quantity of stock on the warehouse where the document was issued.
• FV (VAT invoice) - it finalizes the entire process of exchanging goods. At the end of the process, an invoice is generated for the ZO order, after the goods have been added to the warehouse.
• ZD (Supplier's Order) - A warehouse document that is created when goods are received into the warehouse or returns submitted by customers. It is an informational document, which does not cause a change in the stock.
• PZ (External Receipt) - A warehouse document that allows adding the appropriate stock of goods to the warehouse. It is issued when goods are returned or received into the warehouse.
• KFV(Correction of VAT Invoice) - is issued when a customer submits a return of goods. It is issued for part of the goods from the order, or its entirety.

Process flow:

1. An order is placed by a customer on the Shoper store
2. Based on the order placed, the integration generates a ZO in the Enova365 system
3. Creating an order in the system changes the order status in Shoper. The occurrence of an error when creating an order also sets a certain status in the store.
4. Generate a WZ document in the WMS system, based on the previously created ZO
5. A process performed by a warehouse employee. He packs the goods, generates a bill of lading with the carrier, and then changes its status.
6. On the basis of the WZ document with the corresponding status, the ZO is updated in ERP
7. Generate a WZ document in the ERP system, based on the products contained on the WZ document in the WMS
8. On the basis of the generated WZ document in the ERP system, FV is generated
9. At the same time as point 7, based on the updated ZO order, the order on the Shoper platform is updated, changing its status, adding the carrier tracking number.
10. In addition, a status change in Shoper automatically sends an email to the customer
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Important information:

In addition to the largest process described above, there is a smaller process created to generate receipts and customer returns. It is based on a previously generated invoice, or PZ or ZD documents added manually by an employee. If an invoice has been previously generated for a return, the integration will create an FV adjustment.

If there is no invoice and a PZ document has been added in WMS, the integration will add the same doc. PZ in ERP. If a ZD document has been created, the integration will add a PZ document in the WMS, then employees will verify the goods on the document, update it with internal guidelines and set the appropriate status. The integration, based on the updated PZ in WMS, will add the same PZ in ERP.

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