Every minute your e-commerce systems are down is a real loss? With proactive support and a guaranteed SLA, our customers reduce the number of critical incidents by up to 70% and reduce the response time to outages to just minutes. Ensure peace of mind and maximum availability of your systems 24/7. Find out how we protect businesses like yours!
Quote support for your business
Standard software vendor support works too slowly when the problem involves critical, integrated systems (ERP-WMS-eCommerce), and every minute of downtime generates losses?
The support team "bounces the ball" because the problem lies at the interface of systems, and no one has the full picture and takes responsibility for the diagnosis?
Any downtime in key processes (order taking, inventory synchronization, shipping) means real financial, logistical and image losses for you?
Do you require a clearly defined response time (SLA) and confidence that a dedicated, competent team will address the problem as a priority, regardless of the time of day?
Does the current support focus only on responding to failures instead of proactively monitoring systems and preventing problems?
Changelog's advanced technical support service is a partnership taking responsibility for the stability and performance of your key e-commerce systems and integrations. We are proactive and know your business.
We offer customized service level agreements (SLAs) that precisely define our guaranteed response time to reported incidents and the availability of our experts. SLA terms are tailored to the criticality of your systems and your specific business needs. We are not afraid to take responsibility for meeting these terms, which gives you confidence and predictability.
We don't wait passively for you to report a failure. Our support includes continuous, proactive oversight of the performance of your critical integrations and applications. We monitor system logs, analyze performance metrics, and identify potential problems and bottlenecks before they turn into major incidents. We regularly recommend and implement optimization measures.
Our team has a deep understanding of the interdependencies between different elements of your technology ecosystem (ERP, WMS, e-commerce platforms, dedicated applications, integrations). As a result, we are able to quickly and accurately diagnose the source of a problem, even if it lies at the intersection of several different systems or technologies, and take full responsibility for its successful resolution.
We specialize in supporting custom integrations, dedicated applications and modified system configurations that we have often created or implemented for our clients. We know these solutions inside out, which allows us to respond to any problems extremely efficiently and quickly.
When you work with us, you are not an anonymous reporting number. You get direct access to a dedicated team of specialists who are intimately familiar with your business, your technological infrastructure and your history of previous interventions. This ensures personalized and more efficient service.
Each reported problem is not only resolved, but also thoroughly analyzed for root causes. We draw conclusions, document incidents and implement corrective actions to prevent their recurrence in the future, aiming to continuously improve the stability of your systems.
.avif)
When you entrust us to take care of your critical systems and integrations, you get much more than just disaster response. Our Advanced Technical Support is a strategic partnership that delivers real benefits to your business:
With guaranteed response times (SLAs) and proactive monitoring, we quickly identify and resolve problems before they can negatively impact your operations. Shorter downtime means less financial loss and maintaining customer confidence.
You have the peace of mind that your critical e-commerce systems are being cared for at all times by a dedicated team of experts who know your infrastructure and are ready to act immediately when needed. Clearly defined SLAs provide predictability in costs and service levels.
We don't just react to problems, we proactively prevent them. Regular monitoring, performance analysis and optimization recommendations translate into smoother, more stable and more efficient operation of your technology infrastructure.
Your IT team can focus on strategic development projects and innovation instead of spending time putting out fires, diagnosing complex problems at the interface of systems, or routine maintenance tasks.
Our expert knowledge covering the entire ecosystem of your integrated systems (ERP, WMS, e-commerce platforms, dedicated applications) and in-depth knowledge of your specific environment allow us to identify the source of the problem much faster and fix it effectively.
You gain a partner who understands the criticality of your systems, cares for them as if they were their own, and is fully committed to ensuring their uninterrupted and optimal operation. We are an extension of your team, taking care of your company's technological peace of mind.
Our services are dedicated and tailored to our clients' needs, so they require constant care and a high level of commitment on our part. Although we rely on standard solutions, each modification must be supported individually.
We have been cooperating with Changelog in technical support for integration between sales systems. From the beginning, the cooperation can be described as professional. The gentlemen make every effort to ensure that the quality of support is at the highest level. We also cooperate in the implementation of further system integrations. We can always count on quick response in case of need or occurring problems. In addition, the implementation of patches and solving technical problems is also done at a fast pace, the response time is very short, which facilitates work and helps with further development. We look forward to long-term cooperation at a sustained high level.
.svg)
We wanted to streamline the work of our store - to better manage e-commerce processes, to maximize the use of available tools and technologies. The Changelog team (formerly DreamTeam) provided a solution created exactly for us, tailored to the specific queries, needs and real capabilities of the company. The implementation of the entire strategy went smoothly and did not reflect on the business at hand. They quickly detected and fixed the main errors that were stopping our operations, while maintaining efficient communication with third parties. I also appreciate that Changelog (formerly DreamTeam) is able to explain quite intricate processes in an understandable way, and its specialists were available to us practically all day.
It is impossible to overestimate the professionalism and commitment that Changelog.co.uk put into creating our website. Their team not only provided us with the perfect tool to present our products to the group, but also understood what our brand is all about. Taking care of the smallest details, they created a site that perfectly reflects our philosophy and aesthetics. Their approach to the project, focus on our needs and perfectionism made the whole process smooth and efficient. Thanks to Changelog.pl, we not only have a functional site, but also a visual gem that sets us apart from the competition. We highly recommend Changelog.pl to any company looking for a professional and reliable partner.
Cooperation with Changelog was very successful. The implementation of the changes in the Sellintegro plug-in was successful and saved us a month of one man's work at a cost of 1/3 of an employee's salary, not to mention the savings and avoided mistakes in the future.No other company wanted to take on this task. For the Changelog team, it was an undemanding challenge. Contact with the Project Manager transparent, factual and precise. Minor childhood diseases of the implemented change removed promptly. Great flexibility in the context of cooperation. If I need some additional functionality that Sellintegro does not offer, I will definitely hit the guys from Changelog first.
Thanks to our cooperation with Changelog, we implemented BaseLinker and integrated SellIntegro to fully meet the needs of our Vilo brand. The implementation was carried out professionally, and the solutions introduced allowed us to automate key processes and eliminate manual tasks. As a result, we saved significant time resources, and the risk of operational errors was completely eliminated. We would also like to emphasize the exceptional commitment of the Changelog team, especially the Support Department (Adam), which stood out for its responsiveness and readiness to act in any situation. The implementation was completed as planned and on time, which further confirms the professionalism of this cooperation. We heartily recommend it!
We have collected some of the most popular questions from our customers. Before you contact us, please read the FAQ below. You may find it useful.
Our standard support includes dedicated integrations and applications developed by Changelog or based on SellIntegro. We can also cover support for key third-party systems (ERP, WMS, e-commerce platform) that are part of an integrated ecosystem - the scope is always precisely defined in the SLA and depends on the access capabilities and documentation of these systems.
We offer different levels of SLAs, tailored to the criticality of the supported systems and customer needs. You can explore our support plans in the table below.
Standard support plans cover business hours. However, we also offer extended support options, including the ability to provide critical incident response outside of standard business hours and on weekends, depending on the SLA plan selected.
It's not just passively waiting for alerts. Proactive monitoring includes regularly checking system logs, analyzing performance metrics (e.g., processing time, server load), automatically testing key data flows, and identifying potential problems (e.g., running out of disk space, communication errors between systems) before they cause a failure.
As a first step, we will schedule a video consultation and discuss your needs in order to tailor the offer to your company as precisely as possible. Use the form below or call us at: +48 797 161 330
