Does every minute of downtime for your e-commerce systems translate into real losses? Thanks to our proactive support and guaranteed SLA, our clients reduce the number of critical incidents by up to 70% and cut response times to outages to just a dozen or so minutes. Ensure your peace of mind and maximum 24/7 system availability. Find out how we protect businesses like yours!
Quote support for your business

Standard software vendor support works too slowly when the problem involves critical, integrated systems (ERP-WMS-eCommerce), and every minute of downtime generates losses?
The support team "bounces the ball" because the problem lies at the interface of systems, and no one has the full picture and takes responsibility for the diagnosis?
Any downtime in key processes (order taking, inventory synchronization, shipping) means real financial, logistical and image losses for you?
Do you require a clearly defined response time (SLA) and confidence that a dedicated, competent team will address the problem as a priority, regardless of the time of day?
Does the current support focus only on responding to failures instead of proactively monitoring systems and preventing problems?
Changelog's advanced technical support service is a partnership taking responsibility for the stability and performance of your key e-commerce systems and integrations. We are proactive and know your business.
We offer customized service level agreements (SLAs) that precisely define our guaranteed response time to reported incidents and the availability of our experts. SLA terms are tailored to the criticality of your systems and your specific business needs. We are not afraid to take responsibility for meeting these terms, which gives you confidence and predictability.
We don’t just sit back and wait for failure reports. Our support includes constant, proactive monitoring of your key integrations and applications. We monitor system logs, analyze performance metrics, and identify potential issues and bottlenecks before they escalate into serious incidents. We regularly recommend and implement optimization measures. We analyze logs and metrics using AI. It detects unusual behavior—such as a sudden drop in the number of orders from a single channel or a rising number of API errors—before your team or customer notices them.
Our team has a deep understanding of the interdependencies between different elements of your technology ecosystem (ERP, WMS, e-commerce platforms, dedicated applications, integrations). As a result, we are able to quickly and accurately diagnose the source of a problem, even if it lies at the intersection of several different systems or technologies, and take full responsibility for its successful resolution.
We specialize in supporting custom integrations, dedicated applications and modified system configurations that we have often created or implemented for our clients. We know these solutions inside out, which allows us to respond to any problems extremely efficiently and quickly.
When you work with us, you are not an anonymous reporting number. You get direct access to a dedicated team of specialists who are intimately familiar with your business, your technological infrastructure and your history of previous interventions. This ensures personalized and more efficient service.
Every reported issue is not only resolved but also thoroughly analyzed to identify its root causes. We draw conclusions, document incidents, and implement corrective actions to prevent them from recurring in the future, striving for continuous improvement in the stability of your systems. AI helps us review logs from multiple systems simultaneously and prepare a draft report more quickly. Our specialist always verifies the diagnosis and recommendations.

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When you entrust us to take care of your critical systems and integrations, you get much more than just disaster response. Our Advanced Technical Support is a strategic partnership that delivers real benefits to your business:
With guaranteed response times (SLAs) and proactive monitoring, we quickly identify and resolve problems before they can negatively impact your operations. Shorter downtime means less financial loss and maintaining customer confidence.
You have the peace of mind that your critical e-commerce systems are being cared for at all times by a dedicated team of experts who know your infrastructure and are ready to act immediately when needed. Clearly defined SLAs provide predictability in costs and service levels.
We don't just react to problems, we proactively prevent them. Regular monitoring, performance analysis and optimization recommendations translate into smoother, more stable and more efficient operation of your technology infrastructure.
Your IT team can focus on strategic development projects and innovation instead of spending time putting out fires, diagnosing complex problems at the interface of systems, or routine maintenance tasks.
Our expert knowledge covering the entire ecosystem of your integrated systems (ERP, WMS, e-commerce platforms, dedicated applications) and in-depth knowledge of your specific environment allow us to identify the source of the problem much faster and fix it effectively.
You gain a partner who understands the criticality of your systems, cares for them as if they were their own, and is fully committed to ensuring their uninterrupted and optimal operation. We are an extension of your team, taking care of your company's technological peace of mind.
Our services are dedicated and tailored to our clients' needs, so they require constant care and a high level of commitment on our part. Although we rely on standard solutions, each modification must be supported individually.




























The scope of support and response times are specified in the SLA. AI can assist with the analysis of agreed-upon logs and the preparation of reports. A specialist verifies the diagnosis and changes made to the systems.
We use AI where it makes sense. First, we analyze the process; then we choose the right tool. If AI doesn't reduce the workload or lower costs, we don't implement it.
People are responsible for the results. With AI, we write code, tests, and documentation faster, but every change is reviewed and approved by our specialist.
Data under control. We only use services that do not train models on your data. We grant only minimal access, and every use is logged.
Implementing AI in an e-commerce company — find out where to start.


We have collected some of the most popular questions from our customers. Before you contact us, please read the FAQ below. You may find it useful.
Our standard support includes dedicated integrations and applications developed by Changelog or based on SellIntegro. We can also cover support for key third-party systems (ERP, WMS, e-commerce platform) that are part of an integrated ecosystem - the scope is always precisely defined in the SLA and depends on the access capabilities and documentation of these systems.
We offer various SLA levels tailored to the criticality of the supported systems and the customer's needs. You can view our support plans in the price list above.
Standard support plans cover business hours. However, we also offer extended support options, including the ability to provide critical incident response outside of standard business hours and on weekends, depending on the SLA plan selected.
It's not just passively waiting for alerts. Proactive monitoring includes regularly checking system logs, analyzing performance metrics (e.g., processing time, server load), automatically testing key data flows, and identifying potential problems (e.g., running out of disk space, communication errors between systems) before they cause a failure.
Yes, when analyzing logs, detecting anomalies, and preparing reports. We use services that do not train models on your data. The AI only sees the logs and metrics needed for diagnosis, and our specialist makes the decisions regarding changes to the systems.
As a first step, we will schedule a video consultation and discuss your needs in order to tailor the offer to your company as precisely as possible. Use the form below or call us at: +48 797 161 330