6 problems with changing BaseLinker to another order management system. Why is it difficult?

Introduction

Recent months have brought dynamic changes in the e-commerce industry, especially in the context of online order management tools. The increase in the price of the popular BaseLinker system has triggered a wave of discussion and a search for alternative solutions. However, the decision to change an order processing system is not a simple one and comes with many challenges.

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Major challenges

Understanding the full range of needs: Businesses often appreciate the full complexity of their operational requirements only during the migration.

Misunderstanding and divergence of expectations: Communication between companies and suppliers of new systems is sometimes fraught with misunderstandings, which can lead to frustration on both sides.

Operational adaptation: Switching teams to new tools takes time and can disrupt day-to-day work, especially when employees are used to the legacy system.

Functional limitations: New systems may not offer all the features companies have been accustomed to, forcing compromises.

Haste: Decisions made under time pressure are rarely beneficial, and haste can further increase costs and the risk of errors.

Costs: The total cost of a system change may be higher than expected, taking into account not only the new subscription, but also migration costs and potential downtime.

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Conclusions and advice

Consider all options: Before making a decision, carefully consider all available options, taking into account not only cost, but also functionality and ease of integration.

Planning and testing: Careful planning and testing of a new system can help avoid many operational problems.

Communication with the supplier: Open and frank communication with the supplier of the new system is key to ensure that both parties have the same expectations.

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Summary

Changing an online ordering system is a complex process that requires careful identification of needs, clear communication and careful planning. Before making a decision, it's worth carefully weighing all the pros and cons to avoid later problems and frustrations.

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